The Intelenex services-based applications management model is the next generation of application outsourcing and onsite management — offering the greatest degree of control, visibility, cost optimization and continuous flexibility so you can you can have a fully trained, fully staffed IT department at your beck and call 24/7, at a fraction of the cost of hiring full-time personnel.

A fusion of on-site and remote services, our hybrid delivery model provides our clients with a choice of high quality, low cost support packages. With pricing models encompassing fixed cost, on demand, project based or customized, our support packages are designed to fit a multitude of enterprise budgets. Plus, end users have one contact point access to the most knowledgeable Oracle experts in the industry, providing fast resolution to problems, bugs and issues.

Support Packages:

Outsourced Applications DBA Support Package

SR Management
EBS Instance Management
EBS Instance Cloning
EBS Patch Management
OS Management
Database Management
Applications System Administration

Database Tuning and Performance Monitoring

Applications Tuning and Performance Monitoring

Manage Database Objects
(tables, indexes, etc)

SR Management

Outsourced Business System Analyst Support

Business System Analysis
Business System Support
Functional Help Desk (Triage)
Training
Documentation
Reporting
SR Management

Core Competencies

Finance
Procurement
Order Processing
Mfg /Operations
Planning
Service
CRM, Hyperion, Agile

Outsourced Technical Services

Report Writing
Data Conversion
Integration
Workflow Creation / Modification
Alert Creation / Modification

Extensions
Business Analytics
EDI / XML

Project Request Services

Customized/Project Based
Scope Engagement
Statement of Work Definitions

Fully Managed Transition

Intelenex’s transition team is a dedicated group of Best Practice Consultants and Service Delivery Managers whose responsibility is to ensure our clients experience a smooth transition to our services. They work across the full scope of IT Support, incorporating our Two Phase Transition Methodology that ensures smooth transitions into steady-state managed support, based on service level objectives.