Self-Service Portals are quickly becoming the preferred means of customer interaction for companies today. Customer's are demanding faster more responsive service across every channel, and with our self service portal, your customers will have access to the answers they need quickly and easily.
Benefits:
- Reduces number of inbound support calls
- Lowers costs while enabling your helpdesk to be available 24/7
- Leverages your existing support documentation and FAQ's
- Enhances your customers' support experience
Features:
- Integrated with your CRM Application so all information flows easily between the Portal and CRM
- Highly secure-Access can be given at various levels
- Allows for access to downloads and software patches
- Easily log new cases and update existing cases
- Knowledge Base Search
- Ability to integrate social functions such as chat, forums and discussion boards
- Flexible and highly adaptable to your company's infrastructure and with a similar look and feel as your company website
If you would like more information regarding our Customer Self Service Portal please fill out the information below and one of our Service Portal specialists will contact you.
