Leverage the power of cloud computing to lift your customer’s
level of satisfaction and loyalty to new heights!
Providing faster, more responsive service to your customers across
every channel, while keeping your support costs under control can
be a hefty challenge to companies today. That’s why Intelenex has
developed InteleService-a fully integrated CRM Service and Support
Solution that won’t break your budget.
Incorporating the newest advancements in cloud technology, our
solution uniquely combines a Service Portal and Knowledge Center
with the capability to integrate with Oracle CRM On Demand and
Oracle Contact on Demand enabling you to:
- Reduce your support load: Our “Service–in-the-Cloud” platform
allows customers to locate answers quickly and independently
reducing the number of calls to agents
- Provide greater visibility: Customers, partners and agents
have one touch visibility into Service Request History for quick
issue resolution
- Improve productivity: With access to email templates
and answers directly from within a service request, Agents
can work more efficiently
- Provide multi-channel, personalized service: Customers can
choose to talk to a live agent, communicate via email, or
through the Service Portal
Don’t sit and watch the clouds go by. Let us help you transition
“into the clouds” - then watch as your customer’s satisfaction quotient
goes up while your support costs go down
If you would like more information regarding InteleService, please fill out the information below and one of our specialists will contact you.
