Google Gmail | Oracle CRM On Demand Integration

Google Gmail Users Can Now Maximize Customer Interactions With Oracle CRM OnDemand Integration.

You manage your customer relationships within your CRM system, yet important information regarding your key customers—contacts, tasks, appointments, and emails—may currently be scattered across the PCs and handheld devices of various employees. In this situation, developing a comprehensive view of customer information is time-consuming and difficult, if not impossible.

Now, with easy and seamless integration to Google Gmail, you can consolidate customer information and create a single, unified view of the customer.




How, When and What...Easily configure your preferred synchronization between CRM On Demand and Gmail.





Synchronize contacts, tasks, and appointments in Oracle CRM On Demand with Gmail and create follow up tasks and appointments - all directly from your Gmail account.





Quickly and simply keep your CRM up to date with latest email activities. From within an email, users can easily select a record to associate an email to. Email will then appear in the CRM Activities section.



Now when sales representatives or service agents interact with a customer, they have the most up-to- date information on customer needs and concerns at their fingertips.

• Synchronize contacts, tasks, and appointments with Gmail to create a single, unified view of the customer
• Create new tasks and appointments in Oracle CRM On Demand from within Gmail
• Emails and attachments are centralized in the CRM system instead of agent desktops
• Link emails and attachments to accounts, contacts, leads, opportunities, or service requests
• Automatically associate both inbound and outbound emails to contact records or choose records individually

Our experience and expertise enables these technology solutions: