The Intelenex services-based applications management model is the next generation of application outsourcing and onsite management — offering the greatest degree of control, visibility, cost optimization and continuous flexibility so you can you can have a fully trained, fully staffed IT department at your beck and call 24/7, at a fraction of the cost of hiring full-time personnel.

A fusion of on-site and remote services, our hybrid delivery model provides our clients with a choice of high quality, low cost support packages. With pricing models encompassing fixed cost, on demand, project based or customized, our support packages are designed to fit a multitude of enterprise budgets. Plus, end users have one contact point access to the most knowledgeable Oracle experts in the industry, providing fast resolution to problems, bugs and issues.

SR Management EBS Instance Management EBS Instance Cloning EBS Patch Management OS Management Database Management Applications System Administration

Database Tuning and Performance Monitoring Applications Tuning and Performance Monitoring Manage Database Objects(tables, indexes, etc) SR Management

Business System Analysis Business System Support Functional Help Desk (Triage) Training Documentation Reporting SR Management

Core Competencies Finance Procurement Order Processing Mfg /Operations Planning Service CRM, Hyperion, Agile

Report Writing Data Conversion Integration Workflow Creation / Modification Alert Creation / Modification

Extensions Business Analytics EDI / XML

Customized/Project Based Scope Engagement Statement of Work Definitions

Intelenex’s transition team is a dedicated group of Best Practice Consultants and Service Delivery Managers whose responsibility is to ensure our clients experience a smooth transition to our services. They work across the full scope of IT Support, incorporating our Two Phase Transition Methodology that ensures smooth transitions into steady-state managed support, based on service level objectives.