Intelenex - Driviing Business Performance
Oracle Platinum Partner
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Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

The models that defined customer relationship management in the 20th century no longer meet today's challenges. With the ever increasing usage of mobile, social media, and tablets, organizations need to rethink traditional ways of working and begin changing how they interact with consumers, employees and others.

Actionable Insight – Anywhere, Anytime

With Oracle CRM On Demand’s newest release, organizations of all types and sizes benefit from key enhancements in mobility, security, analytics, productivity, integration, extensibility, and ease of use. As an Oracle CRM Specialized Partner, Intelenex offers industry-specific processes that result in your long-range CRM road map. Our approach encompasses enterprise strategy, effective customer analysis and segmentation, and positive service operations to attract new customers and increase revenue from existing ones.

CRM Business Intelligence
CRM Business Intelligence
Go beyond storing and tracking your business data. Use that data to make sound business decisions based on in-depth analysis of current and past trends.
 
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Oracle CRM On Demand R19
Oracle CRM On Demand R19
Oracle CRM On Demand Release 19 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before.
 
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CRM Integration
CRM Integration
  • Access install base information
  • Initiate quotes from CRM
  • View order history/account status
  • Report on ERP information
  • Up-sell & Cross sell campaign enablement
  • Gain full 360 degree view of your customer
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"It is not often I can write and say the quality and support I received on a project exceeds my standards for excellence. This is one of the rare cases in my 18 years of experience that such an instance has occurred. The development, support and vision that were integral to making this a world class implementation of Oracle OnDemand are often what most people strive for but seldom reach." ~ Erik Walters - Program Manager Business Solutions, Sales Operations, DIRECTV, Inc.